Shipping Policy

At VIPROW Sports, we strive to get your orders to you quickly and efficiently. Here’s what you can expect:

  • Free Shipping: Enjoy free shipping on all orders over $100 within Mashpee, MA. No promo codes needed!
  • Same-Day Delivery: Orders placed within Mashpee, MA, will be delivered on the same day. Because we want you to get your gear quickly!
  • In-State Delivery: Orders within the state will be delivered within 24 to 48 hours. We’re fast, but not instant (yet)!
  • US Orders: We ship all US orders within 2 to 5 working days. Our courier partner, Shipbob, helps us get your gear to you quickly.
  • No Sunday Processing: Our team takes a well-deserved break on Sundays, so orders won’t be processed on Sundays. We’ll get back to work on Monday!

Additional Shipping Details

  • We use Shipbob as our trusted courier partner to ensure reliable and efficient delivery.
  • You’ll receive tracking information via email once your order ships, so you can stay up-to-date on your package’s journey.
  • Please note that delivery times may vary during peak periods or due to unforeseen circumstances.

Order Cancellation

Changed your mind? No problem! If you need to cancel your order, please contact us ASAP at [330.876.6687]. Please have your order number ready. We’ll do our best to cancel your order before it ships.

Why Cancel on Time?

Cancelling your order on time saves you from:

  • Return shipping costs
  • Restocking fees
  • Longer refund processing times
  • The hassle of sending back unwanted items

Return Policy

At VIPROW Sports, we’re committed to ensuring you’re completely satisfied with your purchase. If for any reason you’re not, we’re happy to help with returns and exchanges.

Return Window

  • We accept returns within 30 days of delivery. Please contact us within this timeframe to initiate the return process.

Refund Process

  • Once you’ve initiated a return, our courier partner will contact you to arrange a pickup of the item.
  • Please ensure the original invoice/bill (attached to your order delivery) is included with the returned item. This helps us verify the product and process your refund.
  • We’ll credit the refund back to your original payment method.
  • Refunds will be processed within [7 to 10 days] of receiving the returned item.

Exchange Policy

  • If you receive a broken or damaged product, we’ll happily exchange it for a new one. Please contact us within the 30-day return window.
  • If the product is broken due to customer error, we cannot provide an exchange or refund.

Verification Process

  • When you initiate a return or exchange, we’ll ask you to send us the original invoice/bill via email. This helps us verify the product in our systems.
  • Please ensure the invoice is clear and legible to avoid any delays in processing your return or exchange.

Important Notes

  • We don’t have a physical submission store for returns or exchanges. Our courier partner will arrange a pickup of the item.
  • Please keep the original packaging and tags intact to ensure a smooth return process.